Returns & Refunds

Returns

You have the right to cancel your order and request a return within 14 days of receiving it. You do not need to give a reason.

If your order contains multiple items delivered separately, the 14-day period begins when you receive the final item in your order.

To request a return, please contact us at info@sonofsine.com. Once you have notified us, you have a further 14 days to return the item.

Returned items should be in their original condition, with any tags attached and original packaging where possible. You may try an item on as you would in a shop, but we may make a deduction from your refund if it has been worn beyond this or its value has otherwise been reduced through handling.

Returns should be sent to:

54a Heber Road
East Dulwich
London
SE22 9JZ
United Kingdom

Customers are responsible for the cost of return shipping unless the item is faulty, damaged or incorrect.

Items returned without first contacting us may not be accepted.

 

Order Cancellations

Orders may be cancelled before they have entered production or been fulfilled.
As our products are printed to order, please contact us as soon as possible if you wish to cancel. Once an order has entered production, we may be unable to stop it. This does not affect your statutory right to cancel an eligible online purchase after receiving it.

To request a cancellation, please contact info@sonofsine.com.

 

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if the item is damaged or faulty, or if you receive the wrong item.

Please email info@sonofsine.com with your order number and, where appropriate, a photograph showing the problem.

Where an item is faulty, damaged or incorrect, we'll arrange an appropriate replacement, refund or other suitable resolution.

Your statutory rights are not affected.

 

Exchanges

We do not offer direct exchanges.

If you would like a different size, colour or item, please return the original item and place a new order.

 

Non-Returnable Items

Gift cards cannot be returned or refunded.

This does not affect your statutory rights where an item is faulty or not as described.

 

Refunds

Once we receive and inspect your return, we'll let you know when your refund has been processed.

Eligible refunds will be issued to your original payment method. Where applicable, your refund will also include the cost of our standard delivery service. If you chose a more expensive delivery option, the additional delivery cost is not refundable. 

Refunds will be processed within 14 days of receiving the returned item or receiving evidence that it has been sent back, where applicable. Your bank or payment provider may take additional time to credit the money to your account. 

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at info@sonofsine.com.