Shipping Policy

Fulfilment and processing

Please allow 3 to 5 working days to fulfil your order. We'll email you to let you know your order has been received and alert you when it has been dispatched.

Shipping and timescales

UK Shipping Services

FREE Royal Mail 48 Tracked (2–5 days)
Royal Mail 24 Tracked (1–3 days)
Courier

 

USA Shipping Services

Tracked (3–5 days)
Courier (5–7 days)

 

Canada Shipping Services

Tracked (6–21 days)
Courier (5–7 days)

 

Rest of the World

Tracked (6–21 days)
Courier (5–7 days)

 

EU Shipping

Shipping to EU countries is temporarily unavailable.

We have paused EU shipping while we review our customs and import arrangements. This is to avoid customers receiving unexpected import charges or experiencing delays when their orders reach their destination country.

We hope to resume shipping to EU countries once we can provide a delivery service we're happy with.

Shipping costs

Standard shipping is free on all UK orders. Faster shipping options are available at checkout for an additional charge.

International shipping costs vary depending on the weight of your order, destination and shipping method selected. Available options and costs will be shown at checkout.

International taxes

International orders may be subject to import duties, taxes and customs or handling charges when they reach the destination country. These charges are not included in the purchase price or shipping cost and are the responsibility of the recipient.

We recommend checking your country's import requirements before ordering.

Refunds, returns and exchanges

Refunds

We accept returns up to 30 days after delivery if the item is unused and in its original condition. Proof of purchase must be provided to process a refund. Any items received in a non-sellable condition cannot be accepted.

Your return and refund may take up to a week to be processed and up to 14 days during busier periods.

Returns

We offer a free returns service for customers within the UK. Once a return has been approved we'll send your shipping label and instructions by email.

Exchanges

Please note we do not offer exchanges. Please return your original item for a refund and purchase the new item.

Tracking your order

Once your order has been dispatched, you will receive a tracking link from the relevant delivery carrier where you will be able to follow your parcel's progress. Please note it can take up to 24 hours for tracking information to become active.

Missing deliveries

It is rare, but occasionally orders can go missing in transit. If your order appears to be delayed, please check the tracking information provided with your dispatch confirmation.

If you believe your parcel has been lost, please contact us at info@sonofsine.com with your order number and we'll investigate it for you.

Lost parcels must be reported within 60 days of dispatch. After this time we may be unable to provide a replacement.

Damaged orders

Thorough checks are made before items leave us, but if you receive an order with a fault, please email us as soon as possible at info@sonofsine.com with your order number and a photo showing the item's condition.

Further questions

If you have any further questions, please don't hesitate to contact us at info@sonofsine.com.